Accounting Customer Support

**DUTIES AND RESPONSIBILITIES**:
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- Manage and help resolve potential customer issues before it becomes an escalation; provide full support in helping the Operations team in overcoming and preventing customer escalations
- Develop healthy relationships with the customers, encouraging trust and confidence in the role and hammerjack
- Respond to customer queries pertaining to services rendered by hammerjack
- Case management of customer concerns and escalations until resolution has been achieved
- Understand the customers' businesses, recognize pain points on other parts of their businesses and realize potential service opportunities that hammerjack can provide.
- Pro-actively review potential risks for customers based on available data and reports and provide recommendations for mitigation to the customer and/or other hammerjack departments
- Articulate/reiterate customer expectations to hammerjack service delivery and operations
- Manage customer expectations on service disruptions or delays

**QUALIFICATIONS**:
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- Complete knowledge of hammerjack business offerings and processes
- Experience in onboarding new clients in a BPO setting
- Experience in coordinating and liaising with different key departments (IT, Recruitment, etc.)
- Actively seeks to understand customer needs, expectation and level of satisfaction
- Able to maintain good relationships with clients
- Ability to handle complex issues while building trust and confidence
- Excellent communication, interpersonal, and presentation skills to interact effectively and efficiently with all hammerjack customers
- Adaptability and flexibility in changing priorities, meeting deadlines, and working well under pressure
- Strong adherence to personal development and commitment to achieving company goals

**Job Types**: Full-time, Permanent

**Benefits**:

- Opportunities for promotion
- Work from home

Schedule:

- 8 hour shift
- Day shift

Supplemental Pay:

- 13th month salary