Account Support Specialist - Work From Home

Job Description:

BeamAndGo is seeking a part-time Account Support Specialist to join our team. This position will be remote, allowing you to work from the comfort of your own home. As an Associate Level Account Support Specialist, you will be responsible for providing exceptional customer service to our clients and assisting with account management tasks.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist clients with account setup, troubleshooting, and general inquiries
- Process orders and payments accurately
- Collaborate with the sales team to provide support and ensure customer satisfaction
- Identify opportunities for process improvement and innovation within the account support team
- Maintain accurate records of customer interactions and transactions
- Adhere to company policies and procedures at all times

Requirements:
- 3 years of experience in a customer service or account support role
- Strong communication skills and the ability to build rapport with clients
- Driven and resilient personality traits
- Excellent negotiation skills
- Innovative problem-solving abilities
- Proficiency in Microsoft Office and CRM software
- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:
- Life insurance
- Parental leave
- Paid overtime

Working Environment:
At BeamAndGo, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where every team member can thrive.

Deadline to Apply:
Please submit your application by September 16, 2024.

Equal Opportunity Statement:
BeamAndGo is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.