Account Support Specialist

Job Description:

Altitude Games is seeking a highly motivated and reliable Account Support Specialist to join our team in Antipolo, Calabarzon, PH. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities:
- Provide exceptional customer service to clients, addressing their inquiries and concerns in a timely and professional manner
- Assist with onboarding new accounts and providing training on our products and services
- Collaborate with the sales team to ensure client satisfaction and retention
- Analyze account data and provide insights to improve client performance
- Identify opportunities for upselling and cross-selling to increase revenue
- Develop and maintain strong relationships with key accounts
- Assist in resolving any account-related issues or disputes

Requirements:
- Bachelor's degree in Business Administration or a related field
- 4+ years of experience in account management or customer support
- Strong problem-solving and planning skills
- Excellent communication and interpersonal abilities
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software

Personality Traits:
- Motivated
- Reliable

Soft Skills:
- Problem-solving
- Planning

Benefits:
- Employee discounts
- Relocation allowance
- Visa sponsorship

Working Environment:
At Altitude Games, you will thrive in an energetic and rapidly evolving work setting. We value creativity, innovation, and collaboration, and provide opportunities for growth and development.

Deadline to Apply:
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Equal Opportunity Statement:
Altitude Games is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.