The Account Support Specialist will be working alongside Sales, Account and Product Managers and is expected to provide customer service, administrative work, and support to ensure the effective execution of customer objectives in sales, marketing and product support activities. He or she takes care of day-to-day activities servicing account holders.Responsibilities Assist the AGM@Convene Team in customer satisfaction and retention by ensuring proper on-boarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requestsAssist in facilitating annual general meetings, conducts dry-runs and trainings among C-level executives/board members/ shareholdersShape the flow and conduct of a clients annual general meeting with their knowledge of the productManage events and projects based on client needs, and scheduling meetings for in-depth discussions on requirementsFollow up pending actions from customers and other resources in the organization, and track each call to resolution.Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats and/or emailsCoordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfactionVisit client sites to provide onsite account support as the need arisesHelp in generating and following-up sales or business leadsCompose client correspondence and helpful product guidesMaintain and update global account team databases and contact listsStay abreast on company products and services Qualifications Bachelors degree in publications, communications, business, management or equivalentA customer service background or account coordination or management experience is a plusExperience in project and events managementFast learner and tech-savvyStrong familiarity with video-conferencing softwareExcellent people skillsPatient, flexible and can work under extreme pressureStrong organizational, monitoring, and coordination skillsFocused and detail-orientedStrong analytical abilitiesAbove average English written and oral communication skills; good in business correspondenceCan adapt to changing shift schedules:Morning Shift (8:00AM 5:00PM)Mid Shift (4:00PM 1:00AM)Evening Shift (11:00PM 8:00AM)