### Job Title: Account Support Specialist
**Company:** Converge ICT Solutions Inc.
**Location:** Parañaque, NCR, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
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#### **Job Description**
Converge ICT Solutions Inc. is seeking a motivated and independent **Account Support Specialist** to join our dynamic team. The ideal candidate will have a passion for delivering exceptional customer service and supporting clients in their telecommunications needs. As part of our commitment to innovation and shared success, you will play a crucial role in ensuring client satisfaction and retention.
#### **Key Responsibilities**
- **Client Interaction:** Serve as the primary point of contact for assigned accounts, ensuring timely and effective communication. Address inquiries, support requests, and service issues with a strong focus on customer satisfaction.
- **Account Management:** Monitor customer accounts and service performance, ensuring all commitments are fulfilled. Build and maintain robust relationships with clients through regular updates, feedback sessions, and performance reviews.
- **Problem Resolution:** Proactively identify and resolve client issues by analyzing service performance, documenting problems, and collaborating with internal teams to implement solutions efficiently.
- **Sales Support:** Assist in identifying opportunities for upselling and cross-selling additional services and products to existing customers by understanding their needs and recommending solutions.
- **Data Management:** Maintain accurate records of client interactions, transactions, and feedback in the company's Customer Relationship Management (CRM) system. Ensure all documentation is up-to-date and accessible to relevant team members.
- **Reporting:** Prepare and present regular reports on account performance and project status, providing insights and recommendations to enhance service delivery and account growth.
- **Collaboration:** Work closely with sales, technical support, and operations teams to ensure seamless service delivery and engage in joint problem-solving activities when required.
- **Training Support:** Assist in the onboarding and training of new clients, ensuring they have a thorough understanding of the services provided and how to maximize their value.
#### **Requirements**
- **Education:** Bachelor's degree in Business Administration, Communications, or related field preferred.
- **Experience:** Minimum of 2 years of experience in account management, customer service, or a support role within the telecommunications or technology sector.
- **Technical Skills:** Proficient in using CRM software and Microsoft Office Suite. Familiarity with telecommunications products and services is an advantage.
- **Personality Traits:** Highly motivated, independent, and proactive in seeking solutions and improvements.
- **Soft Skills:**
- Strong decision-making skills to prioritize tasks and make informed choices.
- Excellent negotiation skills, capable of managing complexities in customer relationships while driving favorable outcomes for both the client and the company.
- Exceptional interpersonal and communication skills, both verbal and written, with an emphasis on building rapport with clients.
#### **Benefits**
- Comprehensive medical coverage.
- Life insurance.
- Paid sick leave.
- Opportunities for skill development and career advancement in a supportive work environment.
#### **Working Environment**
Join a dynamic workplace that values collaboration, fosters innovation, and emphasizes shared success among its employees. At Converge ICT Solutions Inc., you will find a culture that encourages professional growth and celebrates teamwork.
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**Application Deadline:** ********
**Equal Opportunity Statement:** Converge ICT Solutions Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
