**Job Title: Account Support Specialist**
**Company: Saphron**
**Location: Manila, NCR, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
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### Job Description
**Overview:**
Saphron is seeking a dedicated and energetic Account Support Specialist to join our dynamic team in Manila. This entry-level position is perfect for someone looking to start their career in account management or customer support. The ideal candidate will be proactive, possess excellent research skills, and demonstrate a commitment to innovation in addressing client needs. As a part-time role, you will be expected to provide exceptional support to our clients while cultivating a positive and inclusive work environment.
### **Key Responsibilities:**
1. **Client Communication:**
- Serve as the first point of contact for client inquiries via email, phone, or chat.
- Respond promptly and professionally to client questions and issues.
- Keep clients informed about their account status and updates.
2. **Account Management:**
- Assist in managing client accounts, ensuring that all information is accurate and up-to-date.
- Collaborate with the account management team to support account-related tasks and projects.
- Monitor client accounts and identify opportunities for upselling and cross-selling services.
3. **Research and Data Analysis:**
- Conduct research on client needs, industry trends, and competitors to provide relevant insights.
- Analyze data trends from client interactions and provide reports to the account management team.
- Develop and propose innovative solutions to improve customer satisfaction and engagement.
4. **Administrative Support:**
- Maintain organized records of client communications and updates in the company's CRM system.
- Assist in preparing presentations and reports for internal and client-facing meetings.
- Help coordinate meetings and follow-ups with clients as needed.
5. **Collaboration and Teamwork:**
- Work closely with cross-functional teams, including sales, marketing, and product development, to enhance the service delivery experience.
- Participate in team meetings and contribute ideas to improve processes and client satisfaction.
- Foster a collaborative and supportive work environment by assisting colleagues when necessary.
### **Requirements:**
- **Education:**
- A high school diploma or equivalent; currently enrolled in or recently graduated from a relevant degree program is a plus.
- **Skills:**
- Excellent verbal and written communication skills.
- Strong research and analytical skills.
- Ability to innovate and suggest improvements.
- Basic knowledge of CRM tools is a benefit, but not required.
- **Personality Traits:**
- Dedicated: Demonstrated commitment to providing high-quality support and achieving client satisfaction.
- Energetic: A positive and enthusiastic attitude, willing to take initiative and engage with clients.
- **Soft Skills:**
- Strong organizational skills and attention to detail.
- Excellent problem-solving abilities and a customer-centric approach.
- Ability to multitask in a fast-paced environment.
### **Benefits:**
- Vision insurance
- Free accommodation
- Life insurance
### **Working Environment:**
At Saphron, we are committed to cultivating leaders who foster inclusivity and mentorship. We believe in empowering our employees to grow and thrive within a supportive community.
### **Application Deadline:**
Interested candidates are encouraged to apply by **September 19, 2024**.
### **Equal Opportunity Statement:**
Saphron is an equal opportunity employer, and we welcome applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from various experiences and perspectives to apply.
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If you are passionate about client support and ready to embark on an exciting career path, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
