Job Description:
We are looking for a dynamic and resourceful Account Support Specialist to join our team at DMCI in Davao City, Philippines. As an Associate Level role, the Account Support Specialist will be responsible for providing exceptional support to our clients and ensuring their needs are met with the highest level of service.
Responsibilities:
- Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner
- Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of our services
- Collaborate with internal teams to ensure client satisfaction and resolve any issues that may arise
- Prepare and deliver presentations to clients, showcasing the value of our services and addressing any questions or concerns
- Manage client accounts, including billing, invoicing, and contract renewals
- Analyze client data and provide insights to help improve their experience and drive business growth
- Stay up-to-date on industry trends and best practices to provide the most relevant support to clients
Requirements:
- 2+ years of experience in a similar role
- Resourceful and passionate about providing exceptional customer service
- Strong people management skills and the ability to build relationships with clients
- Excellent presentation skills to effectively communicate with clients and internal teams
- Bachelor's degree in Business, Marketing, or a related field preferred
Benefits:
- Travel opportunities to attend conferences and client meetings
- Relocation allowance for eligible candidates
- Paid sick leave to ensure your well-being is taken care of
Working Environment:
At DMCI, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected. We strive to provide a supportive and collaborative environment where everyone can thrive and grow in their careers.
Deadline to Apply: September 11, 2024
Equal Opportunity Statement:
DMCI is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
