**Job Title: Account Support Specialist**
**Company:** Jollibee Foods Corporation
**Location:** Caloocan, NCR, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
**Job Description:**
Jollibee Foods Corporation, one of the largest and fastest-growing quick-service restaurant chains in the world, is seeking a dedicated and passionate **Account Support Specialist** to join our dynamic team in Caloocan. In this part-time role, you will play a critical part in ensuring customer satisfaction and maintaining optimal operations through effective support to our account management team. You will have the opportunity to interact with customers and assist in driving engagement and operational success within the organization.
**Key Responsibilities:**
- **Customer Support:** Provide exceptional support to our clients by responding to inquiries via phone, email, and in-person. Aim to resolve issues promptly and efficiently while ensuring a high level of customer satisfaction.
- **Account Management Assistance:** Collaborate with account managers to prepare reports, update account records, and monitor account status. Assist in identifying client needs and developing tailored solutions.
- **Data Management:** Maintain accurate records of client interactions and transactions within CRM systems. Regularly update information with relevant insights to aid in strategic decision-making.
- **Collaboration & Communication:** Work closely with cross-functional teams, such as sales, marketing, and operations, to support account-related initiatives and campaigns. Exhibit strong teamwork skills to foster a collaborative environment.
- **Problem-Solving:** Quickly address client concerns and inquiries, utilizing active listening and critical thinking skills. Raise complex issues to senior account specialists while proactively seeking resolutions.
- **Planning & Coordination:** Assist in coordinating meetings with clients, preparing necessary documentation, and ensuring timely follow-ups on account-related projects.
- **Feedback & Improvement:** Gather feedback from clients to identify opportunities for service improvements. Support continuous improvement initiatives initiated by the account management team.
- **Market Awareness:** Stay updated on market trends and competitive insights to provide valuable input to the account management team.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- **Experience:** Minimum of 3 years experience in account support, customer service, or a related field within a corporate environment.
- **Technical Skills:** Proficiency in CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), and any other relevant tools. Experience with data analysis and reporting is a plus.
- **Personality Traits:**
- **Passionate:** A genuine enthusiasm for customer service and satisfaction.
- **Reliable:** Consistently dependable, demonstrating integrity and responsibility.
- **Soft Skills:**
- **Teamwork:** Ability to work collaboratively with diverse teams and contribute positively to team dynamics.
- **Planning:** Strong organizational skills with the ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment.
**Benefits:**
- Medical coverage
- Paid sick leave
- Visa sponsorship for eligible candidates
**Working Environment:**
At Jollibee Foods Corporation, we are dedicated to understanding and exceeding customer expectations. Our workplace fosters a culture of respect and innovation, where every employee's contribution is valued and recognized.
**Equal Opportunity Statement:**
Jollibee Foods Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.
**Deadline to Apply:** September 19, 2024
If you are a passionate and reliable individual with a knack for customer service and teamwork, we would love to hear from you! Apply today to join our team and make a difference in the lives of our customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
