Account Support Representative - Work From Home

Job Description:

Kumu is seeking a motivated and detail-oriented Account Support Representative to join our team. This is a full-time, entry-level position that allows you to work from the comfort of your own home. As an Account Support Representative, you will be responsible for providing exceptional customer service to our clients and assisting them with any account-related inquiries or issues they may have.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist clients with account setup, troubleshooting, and general account maintenance
- Provide product information and recommendations to customers
- Process orders, returns, and exchanges accurately and efficiently
- Collaborate with other team members to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies

Requirements:
- 1 year of experience in customer service or a related field
- Hardworking and independent with the ability to work remotely
- Strong communication and interpersonal skills
- Ability to think innovatively and problem-solve effectively
- Willingness to cooperate with team members and adapt to changing priorities
- Proficient in Microsoft Office and CRM software
- High school diploma or equivalent

Benefits:
- Paid sick leave
- Retirement plan
- Travel opportunities

Working Environment:
At Kumu, we uphold the highest standards of ethical conduct and integrity. We value diversity and inclusion in our workplace and strive to create a supportive and collaborative environment for all employees.

Deadline to Apply:
September 17, 2024

Equal Opportunity Statement:
Kumu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.