**Job Title:** Account Support Representative - Remote Work
**Company:** Petron Corporation
**Location:** Makati, NCR, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4
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**Job Description:**
Petron Corporation is seeking a dedicated and passionate Account Support Representative to join our dynamic team. This part-time remote position is an exciting opportunity for individuals who possess a strong customer service orientation and a proactive approach toward problem-solving. The ideal candidate will demonstrate adaptability and a passion for providing exceptional service while effectively managing client relationships.
**Responsibilities:**
- Provide exceptional customer support via phone, email, and chat to address account inquiries and resolve issues efficiently.
- Act as a primary point of contact for assigned accounts, offering personalized assistance and building strong client relationships.
- Monitor and manage account activity, ensuring compliance with company policies and procedures.
- Collaborate with the sales team to facilitate a smooth onboarding process for new clients, ensuring they understand product offerings and resources available to them.
- Analyze client needs and proactively recommend solutions to enhance their experience and satisfaction with our services.
- Prepare and deliver presentations to clients regarding account updates, product offerings, and potential upsell opportunities.
- Innovate processes and workflows to improve service quality and operational efficiency.
- Document interactions with clients and maintain updated records in the customer relationship management (CRM) system.
- Assist in the gathering and reporting of customer feedback to improve service offerings and identify trends.
- Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
- Collaborate with cross-functional teams to ensure consistent and effective communication of client-related issues and resolutions.
- Identify opportunities for process improvements and suggest innovative solutions to enhance the client experience.
**Requirements:**
- Bachelor's degree in Business, Marketing, Communication, or a related field.
- 4 years of experience in account management, customer support, or related fields.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
- Strong presentation skills with the ability to articulate ideas clearly and engagingly to stakeholders at all levels.
- Familiarity with CRM software and tools (e.g., Salesforce, HubSpot) for tracking and managing client interactions.
- Demonstrated innovative thinking and problem-solving skills to address client challenges.
- Exceptional written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and relevant presentation software.
- A strong passion for delivering outstanding client service and an eagerness to learn and grow within the role.
- Adaptable and open-minded approach to work, confident in the face of change and ambiguity.
**Personality Traits:**
- Adaptable: Able to adjust to new situations, challenges, and changes in priorities.
- Passionate: Demonstrates a genuine enthusiasm for clients and a strong desire to deliver excellent service.
**Benefits:**
- Relocation allowance (for candidates willing to relocate for future opportunities)
- Medical coverage to ensure your well-being
- Paid overtime for additional hours worked beyond regular scheduled hours
**Working Environment:**
At Petron Corporation, we are committed to fostering a culture of ongoing learning and development. We encourage our employees to pursue personal and professional growth through comprehensive training programs, workshops, and opportunities for advancement.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Petron Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are passionate about customer service and meet the qualifications we are looking for, we invite you to apply and become a part of our innovative team at Petron Corporation!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
