**Job Title:** Account Support Representative
**Company:** Petron Corporation
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1 Year
**Job Description:**
Petron Corporation, a leading player in the oil and gas industry, is seeking a dedicated and motivated individual to join our dynamic team as an Account Support Representative. This entry-level part-time position is ideal for those looking to enhance their professional skills in a fast-paced environment while contributing to the overall success of our operations. As a member of our customer support team, you will be crucial in maintaining client relationships, supporting account management, and ensuring the highest levels of customer satisfaction.
**Key Responsibilities:**
1. **Client Assistance:**
- Provide prompt, accurate, and courteous responses to inquiries from clients through various communication channels (email, phone, chat).
- Assist clients with account-related queries, transactions, and concerns, ensuring a high level of customer service and satisfaction.
2. **Account Management:**
- Support the Account Managers in daily operations, including processing account changes, renewals, and terminations.
- Maintain accurate documentation of client interactions, including updates to account details and contact information in our database.
3. **Team Collaboration:**
- Work closely with cross-functional teams, including sales, marketing, and customer service, to deliver a seamless client experience.
- Participate in team meetings and contribute ideas to improve processes and enhance service delivery.
4. **Project Support:**
- Assist in the coordination and execution of various departmental projects, ensuring that tasks are completed on time and within scope.
- Help track project progress and report updates to team leaders as needed.
5. **Problem Resolution:**
- Identify and escalate unresolved issues promptly, ensuring that clients' concerns are addressed effectively.
- Collaborate with team members to develop solutions and improve overall service quality.
6. **Research and Analysis:**
- Gather and analyze customer feedback for insights to improve service offerings and client engagement strategies.
- Prepare reports on client interactions, trends, and areas for improvement to support decision-making initiatives.
**Requirements:**
- **Education:** High school diploma or equivalent required; Bachelor's degree in Business, Communications, or a related field preferred.
- **Experience:** A minimum of 1 year of experience in customer service or account management roles.
- **Skills:**
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Excellent verbal and written communication skills in English; additional languages may be an advantage.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- **Personality Traits:**
- Dedicated: Demonstrates commitment to providing quality support and fosters positive client relationships.
- Motivated: Shows enthusiasm for learning and pursuing professional development opportunities.
- **Soft Skills:**
- Teamwork: Actively collaborates and supports team members to achieve common goals.
- Project Management: Displays competence in managing tasks efficiently and effectively.
**Benefits:**
- Paid Time Off (PTO)
- Vision insurance
- Travel and spending expenses reimbursement
**Working Environment:**
You will flourish in a culture that embraces change and responds resiliently to challenges. We encourage innovation and adaptability among our staff while prioritizing a healthy work-life balance.
**Application Deadline:**
Please submit your application by October 19, 2024.
**Equal Opportunity Statement:**
Petron Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
If you are ready to embark on an exciting journey with a reputable company and possess the skills and motivation that we seek, we welcome your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
