**Job Title:** Account Support Representative
**Company:** LBC Express Holdings, Inc.
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
LBC Express Holdings, Inc. is seeking a motivated and detail-oriented Account Support Representative to join our dynamic team in Cebu. As an entry-level position, this part-time role is designed for individuals who are eager to start their careers and contribute to the success of our company. You will play a crucial role in maintaining positive relationships with our clients, ensuring their needs are met, and providing exceptional support throughout their engagement with our services.
**Key Responsibilities:**
- **Customer Support:** Act as the primary point of contact for clients, addressing inquiries, providing information, and resolving issues related to accounts and services.
- **Account Management:** Assist clients in the setup and management of their accounts, ensuring they have a clear understanding of all features and benefits.
- **Data Entry & Record Keeping:** Maintain accurate client records in our database, including account information, interactions, and transaction histories.
- **Issue Resolution:** Collaborate with other departments to resolve customer complaints and issues promptly, ensuring client satisfaction is achieved.
- **Documentation:** Prepare and provide necessary documentation related to client accounts, such as invoices, shipping documents, and service agreements.
- **Feedback Collection:** Gather customer feedback to understand their needs and improve service offerings, reporting insights to management.
- **Product Knowledge:** Stay updated on LBC's services, offers, and promotional events to effectively assist clients and promote new initiatives.
- **Sales Support:** Assist in upselling services and features to existing clients as opportunities arise while maintaining a consultative approach.
- **Team Collaboration:** Work closely with sales and operations teams to ensure a seamless experience for clients and adherence to company goals and objectives.
**Requirements:**
- **Education:** A high school diploma is required; a degree in a related field is a plus but not mandatory.
- **Experience:** No prior experience is necessary. We welcome fresh graduates and individuals looking to start their careers in customer service.
- **Personality Traits:**
- Dedicated: Possess a strong commitment to delivering results and fulfilling client needs.
- Hardworking: Demonstrate a proactive approach to tackling tasks and willing to go the extra mile to ensure success.
- **Soft Skills:**
- Decision-Making: Ability to assess situations and make informed decisions that benefit both clients and the company.
- Emotional Intelligence: Understand and manage your own emotions while being aware of and empathetic to the emotions of others.
- **Technical Skills:** Proficient in using computers and familiar with customer relationship management (CRM) software is a plus.
**Benefits:**
- **Paid Sick Leave:** Enjoy health benefits through our paid sick leave policy.
- **Joining Bonus:** Be rewarded with a joining bonus upon successful onboarding.
- **Disability Insurance:** Gain peace of mind with comprehensive disability insurance coverage.
**Working Environment:**
At LBC Express Holdings, Inc., we nurture an entrepreneurial atmosphere, even within an established organization. We encourage innovative thinking, collaboration, and personal growth among our team members, fostering an environment where new ideas are celebrated and implemented.
**Application Deadline:**
Please submit your application by **October 4, 2024**.
**Equal Opportunity Statement:**
LBC Express Holdings, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
