**Job Description: Account Support Officer**
**Company:** Great Deals E-commerce Corporation
**Location:** Makati, NCR, PH
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 4
**About Us:**
At Great Deals E-commerce Corporation, we pride ourselves on being a leader in the online retail space, delivering exceptional value and service to our customers. We foster an inclusive working environment that encourages passion, resourcefulness, and a strong sense of ownership among our team members.
**Position Summary:**
We are seeking a dedicated and enthusiastic Account Support Officer to join our dynamic team. The ideal candidate will possess a blend of communication skills and critical thinking capabilities, ensuring that client accounts are managed effectively and that our customers receive unparalleled support. This part-time role is perfect for individuals who thrive in a fast-paced, collaborative environment and have a strong desire to contribute to the success of an innovative e-commerce company.
**Key Responsibilities:**
- **Client Account Management:** Act as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction and retention.
- **Data Entry and Management:** Maintain and update client accounts in the CRM system, ensuring accuracy and adherence to data policies.
- **Communication:** Interact with clients via email, phone, and chat to provide updates on order status, product details, and service changes, effectively handling all communication with professionalism and clarity.
- **Problem Solving:** Utilize critical thinking skills to identify root causes of issues and develop resourceful solutions, escalating complex problems to relevant departments as necessary.
- **Reporting and Analysis:** Prepare regular reports to summarize account performance and client feedback, using insights to inform strategies for enhancing client relationships and improving services.
- **Collaboration:** Work closely with the sales, marketing, and logistics teams to ensure seamless operations and delivery of services that meet client expectations.
- **Training and Development:** Stay informed about product offerings and industry trends to provide clients with the best recommendations and service experiences.
- **Customer Feedback:** Collect and analyze customer feedback to identify areas for improvement and suggest actionable changes based on insights.
- **Other Duties:** Perform any other tasks assigned by management to support departmental goals.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience:** A minimum of 4 years in customer support, account management, or a related role in the e-commerce industry.
- **Skills:**
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
- Strong critical thinking and problem-solving abilities to address inquiries with resourcefulness and creativity.
- Proficient in CRM software and MS Office Suite.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Detail-oriented with strong organizational skills.
**Personality Traits:**
- Passionate about customer service and e-commerce.
- Resourceful in finding solutions and adapting to changing circumstances.
- Proactive in taking ownership of tasks and responsibilities.
**Benefits:**
- Opportunities for travel related to training and development.
- Profit sharing incentive.
- Parental leave for eligible employees.
**Working Environment:**
At Great Deals E-commerce Corporation, we cultivate a sense of ownership and responsibility at every level. Our team members are encouraged to take initiative, develop their skills, and contribute meaningfully to the company's success.
**Application Deadline:**
Please submit your application by **October 4, 2024**.
**Equal Opportunity Statement:**
Great Deals E-commerce Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, veteran status, or any other characteristic protected by applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
