**Job Title: Account Support Associate - Work from Home**
**Company: Fetch Valet**
**Location: Cebu, Central Visayas, PH**
**Job Type: Full-Time**
**Seniority: Entry Level**
**Experience Required: 0-1 years**
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### Overview:
Fetch Valet is seeking a motivated and hardworking Account Support Associate to join our dynamic team. The ideal candidate will possess strong adaptability skills and emotional intelligence, enabling them to effectively support our clients and internal teams. This role is fully remote, allowing you to work from the comfort of your home while contributing to a tech-driven environment that promotes innovation and efficiency.
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### Responsibilities:
As an Account Support Associate, your primary responsibilities will include:
1. **Client Interaction**:
- Serve as the first point of contact for clients, addressing inquiries and providing timely assistance.
- Engage with clients via phone, email, and chat to understand their needs and ensure satisfaction.
2. **Account Management**:
- Assist with the onboarding of new clients, including setting up accounts and providing necessary documentation.
- Maintain and update client records in our CRM system to ensure accuracy and accessibility.
3. **Issue Resolution**:
- Identify, troubleshoot, and resolve client problems with a customer-centric focus, ensuring that issues are reported, escalated, and resolved in a timely manner.
- Collaborate with different departments to coordinate responses to complex inquiries or problems effectively.
4. **Documentation & Reporting**:
- Prepare and maintain documentation, including client interactions and resolution strategies, to improve internal processes and training materials.
- Compile reports on client feedback and support trends to help drive improvements in service quality.
5. **Product Knowledge**:
- Stay informed about Fetch Valet's products and services, ensuring a thorough understanding to better assist clients.
- Participate in training sessions to continuously enhance your knowledge and skills related to our offerings.
6. **Team Collaboration**:
- Work closely with the account management team and other departments to provide seamless service delivery.
- Share insights and feedback regarding clients' needs to help shape future service strategies.
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### Requirements:
**Education & Experience**:
- High school diploma or equivalent; Bachelor's degree is a plus but not required.
- No prior experience is necessary; we are open to fresh graduates and individuals with no direct experience.
**Technical Skills**:
- Basic proficiency in using computers, software applications, and CRM tools (training will be provided).
- Comfortable navigating various digital communication platforms.
**Personality Traits**:
- Hardworking: Committed to delivering results and maintaining high standards of work.
- Motivated: Driven to succeed and take initiative in achieving personal and team goals.
**Soft Skills**:
- Adaptability: Ability to adjust to new situations and challenges and effectively handle changes in the workflow.
- Emotional Intelligence: Strong interpersonal skills, including empathy and understanding, to effectively connect with colleagues and clients.
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### Benefits:
- **Retirement Plan**: Secure your future with our retirement savings plan.
- **Dental Insurance**: Comprehensive dental coverage to maintain your health and well-being.
- **Paid Time Off (PTO)**: Enjoy a healthy work-life balance with generous paid time off.
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### Working Environment:
Fetch Valet encourages a culture of innovation and efficiency. As an Account Support Associate, you will thrive in a remote working environment where technology is harnessed to enhance productivity. We prioritize open communication and collaboration, ensuring that all associates feel supported in their roles.
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### Application Process:
Interested candidates are encouraged to apply before the deadline of October 4, 2024. Please submit your resume and a brief cover letter outlining your motivation for applying and what you would bring to the role.
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**Equal Opportunity Statement**:
Fetch Valet is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, genetics, disability, age, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
