**Job Title: Account Support Associate**
**Company: Humble Sustainability**
**Location: Davao City, Davao, PH**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Job Description:**
Humble Sustainability is seeking an enthusiastic and dedicated **Account Support Associate** to join our growing team in Davao City, Davao. This part-time role is perfect for individuals looking to begin their career in account management and customer support within the sustainability sector. The ideal candidate will be adaptable, hardworking, and willing to learn, contributing to our mission of promoting sustainable practices.
**Key Responsibilities:**
1. **Client Communication and Support:**
- Serve as the first point of contact for client inquiries, providing timely and efficient support.
- Build and maintain strong relationships with clients, ensuring a positive experience.
- Assist clients with account-related inquiries, including billing, product information, and account setup.
2. **Data Management and Reporting:**
- Manage client account records and maintain accurate data within the company's CRM system.
- Generate reports on client interaction and account statuses for management review.
- Track and monitor account activity to ensure fulfillment of client needs and identify potential upselling opportunities.
3. **Collaboration and Team Support:**
- Work closely with the account management team to address client needs and collaborate on account strategy.
- Participate in team meetings, sharing insights and feedback to enhance service delivery.
- Assist in organizing and participating in client meetings and presentations as needed.
4. **Creative Problem-Solving:**
- Identify client challenges and provide innovative solutions or escalate as needed.
- Participate in brainstorming sessions to develop strategies for improving client satisfaction and engagement.
5. **Administrative Duties:**
- Assist with various administrative tasks, including scheduling appointments, processing documents, and managing correspondence.
- Support marketing initiatives through outreach and engagement with potential clients.
**Qualifications:**
- **Education:** High school diploma or equivalent; a degree in business, communications, or a related field is a plus but not mandatory.
- **Experience:** No prior experience is required; however, internships or volunteer work in customer service, communications, or sales will be advantageous.
- **Technical Skills:** Familiarity with basic CRM software and Microsoft Office Suite (Word, Excel, PowerPoint); willingness to learn new technology and tools.
**Personality Traits:**
- **Adaptable:** Able to adjust to changing circumstances and handle multiple tasks effectively.
- **Hardworking:** Demonstrates a commitment to reaching goals and achieving high standards of performance.
**Soft Skills:**
- **Creativity:** Thinks outside the box and generates innovative ideas for solving problems.
- **Strategic Planning:** Capable of laying out effective plans to achieve both short-term and long-term objectives.
**Benefits:**
- Dental insurance
- Gym membership
- Company-provided equipment
**Working Environment:**
At Humble Sustainability, we encourage autonomy and independence, and we trust our employees to excel in their roles. We foster a supportive atmosphere where creativity and initiative are valued, and where our team members are empowered to make contributions that resonate with our mission.
**Application Instructions:**
If you are ready to kickstart your career in account support and are eager to contribute to sustainability efforts, please submit your application by **October 19, 2024**. We look forward to reviewing your application!
**Equal Opportunity Statement:**
Humble Sustainability is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.