**Job Title: Account Support Associate**
**Company: First Circle**
**Location: Davao City, Davao, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
### Job Description
First Circle is seeking a motivated and detail-oriented **Account Support Associate** to join our dynamic team in Davao City. As an essential member of our account management team, you will play a vital role in providing exemplary support to our clients, ensuring their needs are met and their satisfaction is maintained. This part-time position is ideal for a driven professional eager to take ownership of their responsibilities in a collaborative workplace atmosphere.
### Key Responsibilities
- **Client Relationship Management**: Act as the first point of contact for clients, building and maintaining strong professional relationships. Respond to client inquiries in a timely and efficient manner, ensuring high levels of customer satisfaction.
- **Account Coordination**: Support account managers in the coordination and execution of service delivery. Assist in managing client accounts by ensuring all details are updated and accurate within our systems.
- **Data Analysis**: Analyze client data and interactions to identify areas for improvement in service delivery. Utilize analytical skills to generate insightful reports that drive informed decision-making.
- **Issue Resolution**: Proactively identify and resolve client issues or concerns. Collaborate with internal teams to ensure prompt and effective solutions are provided.
- **Negotiation Support**: Assist the account management team with negotiations related to contracts, pricing, or services, enhancing the client's overall experience while meeting company objectives.
- **Documentation and Reporting**: Maintain comprehensive documentation of client communications, feedback, and follow-ups. Regularly update tracking systems and prepare reports on client engagements and status updates.
- **Continuous Improvement**: Gather client feedback and contribute ideas for process improvements and service enhancements. Participate in team meetings and contribute to a culture of collaboration and continuous learning.
### Requirements
- **Experience**: Minimum of 2 years in account management, customer service, or related fields.
- **Education**: A bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
- **Personality Traits**:
- **Resilient**: Ability to bounce back from challenges and maintain a positive attitude.
- **Driven**: Highly motivated to achieve goals and exceed expectations in client service.
- **Soft Skills**:
- **Analytical Skills**: Strong ability to analyze data and extract relevant insights.
- **Negotiation Skills**: Effective negotiation skills with the ability to advocate for clients while representing the company's interests.
- **Technical Skills**: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM software is advantageous.
- **Communication**: Excellent verbal and written communication skills in English; fluency in Filipino is a plus.
- **Adaptability**: Capacity to thrive in a fast-paced environment and manage multiple responsibilities.
### Benefits
- **Gym Membership**: Access to a gym to support your health and well-being.
- **Paid Time Off (PTO)**: Enjoy a flexible PTO policy to maintain work-life balance.
- **Visa Sponsorship**: Opportunities for eligible candidates to obtain visa sponsorship to work with First Circle.
### Working Environment
At First Circle, we believe in empowering our employees to take ownership and make impactful decisions. Our collaborative and inclusive culture encourages creativity, accountability, and personal growth.
### Application Instructions
To apply for the Account Support Associate position, please submit your resume and cover letter detailing your relevant experience and explaining your motivation for joining First Circle by **September 21, 2024**.
### Equal Opportunity Statement
First Circle is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
