**Job Title:** Account Support Assistant - Remote Work
**Company:** Pushkart.ph
**Location:** Parañaque, NCR, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
### **Job Description:**
Pushkart.ph is actively seeking a motivated and independent Account Support Assistant to join our dynamic team remotely. As a part of our operations, you will play a crucial role in supporting our account management activities, helping to ensure our clients receive the highest level of service and satisfaction. This is an excellent opportunity for individuals looking to kick-start their careers in a fast-paced e-commerce environment.
### **Key Responsibilities:**
1. **Client Communication:**
- Act as a point of contact for client inquiries and support requests via email and chat systems.
- Ensure effective and timely communication with clients regarding their accounts, inquiries, and issues.
- Assist in onboarding new clients, providing them with essential information to get started.
2. **Account Management:**
- Support the account management team in monitoring and maintaining client accounts.
- Help in data entry, updates, and management of client information in the CRM system.
- Assist in tracking client satisfaction and feedback to enhance service delivery.
3. **Administrative Support:**
- Maintain organized records of client communications, transactions, and feedback.
- Prepare and distribute reports summarizing account status, performance metrics, and client feedback.
- Support the team in scheduling meetings, organizing files, and preparing documents as needed.
4. **Process Improvement:**
- Collaborate with the account management team to identify areas for improvement in service delivery.
- Contribute ideas for enhancing client relationships and streamlining processes.
- Participate in team meetings and brainstorm innovative approaches to improve account support.
5. **Data Analysis:**
- Assist in gathering and analyzing data related to client accounts to help inform strategic decisions.
- Help prepare presentations and proposals for internal and external stakeholders.
### **Requirements:**
**Education & Experience:**
- High school diploma or equivalent; pursuing a degree or recent graduates are encouraged to apply.
- No prior experience is required; however, a passion for customer service and eagerness to learn is essential.
**Personality Traits:**
- **Independent:** Ability to work independently with minimal supervision while managing time effectively.
- **Motivated:** Strong drive to succeed and take initiative in learning new skills and tasks.
**Soft Skills:**
- **Strategic Planning:** Ability to understand client needs and contribute to strategies for enhancing client satisfaction.
- **Creativity:** Willingness to think outside the box and propose innovative solutions to improve client services.
### **Benefits:**
- Relocation allowance for candidates outside the local area who wish to move closer to the office.
- Retirement plan to ensure long-term financial security.
- Visa sponsorship available for qualified candidates from international locations.
### **Working Environment:**
At Pushkart.ph, we foster an inclusive culture characterized by transparency and open dialogue for effective communication at all levels. We believe that productive collaboration leads to great outcomes, and we are committed to supporting our teams in a remote working environment.
### **Application Deadline:**
Please submit your application by **October 2, 2024**.
### **Equal Opportunity Statement:**
Pushkart.ph is an equal opportunity employer and values diversity in our workforce. We do not discriminate based on race, color, ethnicity, age, gender, sexual orientation, disability, or any other characteristic protected by law. We encourage all qualified individuals to apply and we are committed to creating an inclusive environment for all employees.
Join us at Pushkart.ph and become a part of a team that is dedicated to providing exceptional support and achieving collective success!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
