**Job Title: Account Support Assistant**
**Company:** Acudeen Technologies
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Company Overview:**
Acudeen Technologies is a leading innovator in the financial services sector, dedicated to transforming the way businesses manage their receivables and cash flow. Our mission is to empower small and medium-sized enterprises (SMEs) through accessible financial solutions, enabling them to thrive in a competitive marketplace.
**Job Overview:**
The Account Support Assistant will play a critical role in assisting our account management team by providing support that ensures exceptional service delivery to our clients. This entry-level position is ideal for a motivated individual eager to contribute to the company's growth while gaining valuable experience in account management and customer support.
**Key Responsibilities:**
- Assist in managing client accounts by updating records, processing transactions, and ensuring accurate information is maintained in the database.
- Respond to client inquiries promptly via email, phone, or in-person, providing accurate information and resolving issues as necessary.
- Collaborate with the account management team to prepare reports, analyze account performance, and identify opportunities for improvement.
- Participate in strategic planning sessions with the team to help develop strategies aimed at enhancing client satisfaction and retention.
- Support the onboarding process of new clients by preparing necessary documentation and ensuring a seamless transition.
- Monitor account activity and provide insights or recommendations for improvements based on data analysis.
- Participate in team meetings and contribute to discussions aimed at improving processes and enhancing customer experience.
- Maintain confidentiality and security of client's sensitive information while adhering to company policies and compliance standards.
- Assist with ad-hoc projects and administrative tasks as needed.
**Qualifications:**
- Bachelor's degree in Business Administration, Finance, or a related field is preferred.
- Minimum of 1 year of experience in a customer service or account management role.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is a plus.
**Required Personality Traits:**
- **Adaptable:** Able to adjust to changing circumstances and respond positively to challenges.
- **Confident:** Demonstrates self-assurance in interactions with clients and team members.
**Essential Soft Skills:**
- **Strategic Planning:** Ability to think critically and formulate effective strategies to address client needs and improve account management procedures.
- **Analysis:** Strong analytical skills to interpret data effectively and provide actionable insights.
**Benefits:**
- Travel opportunities for client meetings, industry conferences, and team-building events.
- Gym membership to promote a healthy work-life balance.
- Paid overtime for any additional hours worked beyond scheduled part-time commitments.
**Working Environment:**
At Acudeen Technologies, we strive for a harmonious workplace where collaboration and respect prevail. We believe that a supportive and inclusive environment is key to nurturing talent and fostering growth.
**Application Deadline:**
All applications must be submitted by **October 10, 2024**.
**Equal Opportunity Statement:**
Acudeen Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are a motivated individual looking to begin your career in account management and customer service, we invite you to apply for the Account Support Assistant position at Acudeen Technologies. Join us in our mission to empower SMEs with innovative financial solutions!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
