#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more?
Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people.
Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 340+ industry awards
What is your mission?
**As an Account Specialist, you will be working with our ePayment Account.
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**Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users.
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**You are also required to perform these job functions**:
- **Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible**
- ** Always be on the lookout for ways to improve the way we do things**
- **Advocate for users and pass ideas and best practices on to the rest of the team**
- **Update the internal knowledge base when you discover something new**
- **Establish effective working relationships with team members and E-payment users**
- ** Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
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Who are we looking for?
- **Excellent problem-solving abilities**
- **Empathetic and can communicate in a caring and friendly manner**
- **Strong time management skills and motivation to exceed expectations**
- **Ability to work with systems you may not have come across before**
- **Enjoy working in a fast paced and changing work environment**
- **Tech savvy and comfortable working with technology**
- **Strong team spirit with a passion and drive to help users and to deliver the best customer experience**
- ** Able and willing to work on a rotational shift pattern, which will include weekends**
- ** Minimum 2 years' experience in related field.
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- **Ability to write and speak clearly and concisely with fluency in English**
Who is TDCX?
**TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
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**TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.
We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.
Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
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**We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.
Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia.
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**From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.