Account Services Assistant

Assist Account Coordinator for terminal related concerns received from accounts daily.Prepares all supporting documents required for billing.Ensures window time for resolutions/closure of service issue/s is based on agreed service levels with accounts.Monitors and ensure that key support groups consistently follow all existing escalation procedures.Provides complete and timely reports and updates to accounts based on set deliverables of key support groups.Assists the Account Coordinator and Account Supervisor in preparing presentations to key accounts.Assist in preparation of monthly service review presentations for key account and attends the same.Establishes filing and documentation of the encoding system of account and other official and business-related records.Assists in all customer-related events or activities initiated by and/or for the company.Coordinates with Operations Department in the pick up and delivery of supplies, terminals, paper consumables, etc. to merchants.Provides complete and timely reports and updates based on set deliverables and deadlines with Sales Manager.Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Account Services Assistant as may be formally and officially defined by the immediate superior or by the executive management. REQUIREMENTS A Bachelor's Degree in Information Technology, Business Administration, Marketing and other related fields.At least 1 year of work experience in performing executive and/or administrative functionsComputer literate and knowledgeable in Basic Windows Applications.Keen on minute details, flexible, systematic, and results-oriented.Good in written and verbal communication skills.Ability to work well under pressure and with minimal supervision.