The manager of Account Receivable Services Support team is the leader of the daily invoicing and business processes for service.This senior management position will drive service department best practices and maximize the use of the service business tools for correct invoicing of orders.Responsibilities / TasksThe position is accountable for providing central expertise, support, and control for the organization's service invoicing, customer portals and finance interfaces including:Developing program/project management best practices/templates and providing training/mentoring to all service departments and teams for invoicing back-office topicsMonitoring dependencies across multiple inter-related projects, developing & driving key performance indicators within the Service area; primary interface and liaison with the finance organizationGathering and reporting consolidated invoicing status and financial information to leadership and key stakeholdersServe as a central governing body to review/audit adherence to methodologies, budgets, and timing for back-office invoicing topicsProvide full staffing and management for the organization's billing and invoice delivery processesPerforms account reviews and conduct meeting with key stakeholder to discuss overdue accounts and issues related to non-collection of payment.Proven ability to manage a Large AR portfolioSetting goals and objectives for team members for achievement of operational resultsProblems faced may be difficult but typically are not complexEnsures policies, practices and procedures are understood and followed by direct reports, customers, and stakeholdersKey Accountabilities IncludesSupervises the activities and functions of the Billing and Collections Team to ensure that the Team's objectives are achieved including delivery of accurate information for reporting purposes and process improvement.Improves business processes aiming for efficient and timely payments working in close collaboration with the Business including Division and R&CSecure procedures to comply with internal controls, and local regulations.Aims for continuous improvement in internal processes, systems, and reports to minimize manual work or re-processing.Executes controls, on test basis, for accurate and consistent payment processSecure procedures to comply with internal controls, and local regulations.Aims for continuous improvement in internal processes, systems, and reports to minimize manual work or re-processing.Secure procedures to comply with internal controls, and local regulations.Aims for continuous improvement in internal processes, systems, and reports to minimize manual work or re-processing.Your Profile / QualificationsA business degree or commensurate experience in business management7+ years' experience in a finance/operations management role in industrial customersAble to provide business support to a multi-location team efficiently and accuratelyComputer literacy including knowledge of SAP, MS Axapta, CRM, MS Office, or ability to quickly learn business software applicationsAbility measure and drive team performance to maximize department goalsExperience driving process improvements within multi location and remote teamsAble to multi-task and work under pressure.Self-motivated manager and highly organized.Must be able to work independently and create business plans to drive division growth.Ability to work on night shift (EST)
