Account Manager With Telco Account Experience

Job Description

Managers in this role get to: Strengthen relationships:?Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Impact the bottom line:?Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Improve the company:?Make recommendations to enhance processes and boost ease and efficiency.Define Sutherland's reputation:?Oversee and manage performance and service quality to guarantee customer satisfaction.Empower the workforce:?Determine training needs to equip staff with fundamental skills and knowledge.
Qualifications
Our most successful candidates will have: A Bachelor's DegreeThree years operations and management experience; Process transformation experience requiredAt Least 3 Managerial experience handling telco programsGood tenureStrong analytical skills; be able to interpret data, identify trends, and make suggestions for improvementsStrong verbal and written communication skills; be able to communicate in a clear, constructive, and professional mannerExcellent working knowledge of MS Office applications