Account Manager With Telco Account Experience

Job Description

Managers in this role get to:

- Strengthen relationships:?Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Impact the bottom line:?Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
- Improve the company:?Make recommendations to enhance processes and boost ease and efficiency.
- Define Sutherland's reputation:?Oversee and manage performance and service quality to guarantee customer satisfaction.
- Empower the workforce:?Determine training needs to equip staff with fundamental skills and knowledge.



Qualifications
Our most successful candidates will have:
- A Bachelor's Degree
- Three years operations and management experience; Process transformation experience required
- At Least 3 Managerial experience handling telco programs
- Good tenure
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Excellent working knowledge of MS Office applications