**We're hiring.
**
**We're made of something different.
**
We act with empathy and urgency.
We treat our clients, colleagues, and community like members of the family.
We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals - every person, in every role, for our company and our clients.
Think you have what it takes?
Join us!
**Duties and Responsibilities**:
- Accountable for managing client accounts within the global Customer Service organization; managing communication and acting as the client's primary point of contact.
- Understand the client's goals and expectations and partner with Operations to ensure effective execution of deliverables.
- Proactively maintain regular engagement with key client contacts in line with client expectations.
- Ensure delivery of Client KPIs including day to day service levels, customer experience, quality measures and compliance measures.
- Identify valuable trends and metrics to share with client to bring increased value to their program.
- Prepare and present business reports.
- Continuous identification and implementation of best practice through interaction with the wider team that improve the customer experience and company performance.
- Identify further opportunities for services and process improvements.
- Previous account management or operations experience in a contact center and/or banking environment
- Strong business acumen and focus on performance excellence
- Demonstrates strong problem-solving skills and sound judgment
- Ability to recommend operational best practices and support process improvement ideation
- Dynamic interpersonal skills
- Excellent verbal and written communication skills.
Ability to present information and respond to questions to a varying levels of internal and external partners
- Stellar relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas
- Ability to work within a high-pressure environment and maintain a positive and calm demeanor in difficult situations
- Strong organizational and time management skills
- Passion for working in a fast-paced, collaborative environment
- Adept multi-tasker with ability to quickly prioritize tasks
- Enjoys new challenges in a rapidly growing and changing environment
- Must be amenable to be assigned in Bacolod
- Can work on Shifting Schedule: Day Shift, Mid Shift and Night Shift
**The Perks.
**
- Medical, Dental, Vision and Life Insurance Benefits
- Paid Time Off
- Retirement Benefits
- Learning and Development Opportunities
**What We Do.
**
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations.
Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.
**We want you.
**
We're committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.
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