Job Description
Responsible in Retaining 80% of the volume and revenue commitment forecast amount from corporate sales per shipper or customer
Responsible ins upselling and growing of existing volume in a given portfolio
Responsible in ensuring shipment handling needs of customer and shippers
Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis
Understand and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well - translate 'client speak' into our own internal language
Execute day-to-day operational tasks that deal with aligning Ninja Van's and client's systems
Ensure that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole.
Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
Manage newly onboarded/existing accounts, ensuring that all the clients' needs are met (Dashboard training, Packaging guideline, etc.
), and maintaining their good relations as the all-around representative of Ninja Van.
Responsible for keeping the client connected and ensuring their stickiness to the company's service by maintaining good and positive relations and consistently responsive to all communication channels.
Responsible in communicating and providing SLA, SOPS of NV shippers to different Business units involve, example, FM, Sort, MM, LM, I.T.
and Finance
First-tier problem solvers.
Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results.
Familiar with all legs of operations and ensures the process flow of the clients' parcels are moving seamlessly and well monitored.
Ensure that all reports are given to Business unit heads regarding targets, KPI and business performance inthe given portfolio
Facilitating MBR' Monthly business Reviewto and collection payments to customers/ shippers, recon and alignment with NV Finance..
Maintain growth of the shippers' business/volume and trust.
**Qualifications**:
Analytical skills, marketing skills, excellent interpersonal skills
Excellent communication skills ( English and tagalog)
At least 3 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination, people management
Must be able to present information to clients and address business concern of the said client
With relevant product or industry knowledge
Experience in logistics or e-commerce industries is preferred
Proficient in Microsoft Office Suite
**Job Description**:
- Responsible in Retaining 80% of the volume and revenue commitment forecast amount from corporate sales per shipper or customer
- Responsible ins upselling and growing of existing volume in a given portfolio
- Responsi