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Job Title: Account Executive, Corporate
Department: International Sales
Position Type: Full-Time
Location: McKinley, Temporary Work-From-Home due to Pandemic
About the Role: The main function of this role is to be a frontline advocate and proactive advisor for Sterling Canada's midsize programs in bringing about win-win solutions.
This requires acting as a liaison between various internal departments and our customers to ensure background screening programs are running seamlessly through issue prevention and though leadership Building relationships with clients, based on trust, through insightful and meaningful engagements is the heart of this role.
This Is What You'll Do:
- Serve as a consultative liaison and the primary point of escalation/engagement with specific client accounts to protect and grow revenue of the account- Proactively monitor volumes and revenue to ensure the treatment strategy is appropriate and to identify/ascertain reasons for and address significant fluctuations-
- Represent Sterling well to ensure process consistency and operational efficiency wherever possible-
- Liaise with client facing teams around the world to support growth of accounts with a global footprint- Conduct Business Reviews- Share best business practices with clients- identify potential opportunities and follow through with existing partners- Act as one-stop-shop for existing partners, providing day to day support and expert guidance to keep programs running smoothly- No suspension in the last 6 months- No active CAP written warning on file- No attendance issues (no active written warning on file) and zero instance of No Call/No Show- Must have a performance rating of at least 2.0/Successful in the most recent performance review- Must have at least 1 year tenure in his/her current role (if applicant is from a different department) or at least 6 months tenure if coming from the same department/LOB
This Is What We're Looking For:- Business Acumen and passionate about helping people- Ability to listen with intent to truly understand and comprehend client concerns and come up with feasible strategies and solutions with long term effectivity- Unafraid to think outside of the box and explore creative strategies and solutions for client engagement and inquiries- Able to adapt to quickly changing situations while maintaining personal integrity and corporate values- Strong attitude towards learning and development- Passionate about building and maintaining successful client relationships- A self-starter and have an ability to see the process through from start to finish- Ability to work well under pressure with time-sensitive projects- Ability to prioritize tasks and respond/escalate appropriately- Possess exceptional follow-up skills and is able to resolve issues quickly, effectively, and independentlyProbationary Standards:
- Client Retention- Productivity- Proactive Contact
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- Equal Employment Opportunities at Sterling_
- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._