Position Overview
The Professional Services Account Associate's mission is to assist the company with tasks set
out by various teams, such as data analysis, research, data capturing, and working closely with
different team members to learn more about Payreto. WHAT WILL YOU DO? PaaS - Professional Services (80%) Supports clients by managing their back office system and analyzing data by downloading it from the primary source system to create the required report. Upload data reports to the assigned system of the client that will be used for analytics, data storage, and reporting. Acquire and validate data required by the client(s) from primary and/or secondary sources through designated systems, email, phone, or as prescribed by the client(s) Maintain updates and encode data requirements by following program techniques and procedures as subscribed by the assigned client(s). Adhere to established procedures and guidelines while providing quality internal and external support to meet and exceed department standards. Ensure the accurate and timely delivery of assigned solutions according to the agreed requirements of Payreto and the assigned client(s). Resolve basic queries arising from the assigned workload and escalate as necessary. Other PaaS-related Tasks (20%) Assume additional responsibilities assigned by his/her Immediate Supervisor related to various services and clients within the Payments-as-a-Service department. This may range from resolving client technical tickets, onboarding merchant profiles, conducting transactions analysis, etc. Recommend and proactively implement opportunities for increased departmental efficiency. WHAT SHOULD YOU HAVE? A bachelor's degree in any field is preferred. Most ideal: Information Technology, Computer Science, Business Administration, Finance, or any equivalent degree. At least 1-2 years experience in card payments and the fintech industry that mainly focuses in the operations handling transaction report and analysis, disputes and chargeback management, merchants payments & settlement, & back office support operations. Highly observant, Good written and verbal communication skills Has high attention to details Knowledgeable in payments terminologies and back-office support operations in payments environment. Knowledgeable in spreadsheets/MS Excel. Resourceful: Will find ways to gather and verify information using all the resources. Strong Service Orientation / Mindset Passionate about learning. Strong Problem Solver. Strong work ethic with a professional and positive attitude. Possesses a natural drive to improve oneself and others. Willing to work onsite at least twice a week. SCHEDULE Shifting depending on business needs.
