Accenture in the Philippines is currently looking for **Customer Service Representatives** who will be responsible in performing the following day-to-day tasks:
- Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
- Resolve problems and issues in a professional manner and engage with customers to identify additional needs
- Ensure that customers are fully satisfied with the service provided and are offered value for money to build client's reputation as a first-choice provider of media services
- Achieve challenging individual, team, and contact center targets
**What are we looking?
**
- Open to college graduates, college undergraduates, and associate degree graduates
- Must have at least 6 months of work experience in a BPO industry
- Amenable to work in Cebu City
- Willing to go back on-site once recalled
**Good to have skills**:
- Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry
**Join our high-performing team and enjoy these benefits**:
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
**We highly encourage Walk-in applicants!
**
- **16/F Ebloc2, W Geonzon St., Cebu I.T.
Park, Lahug, Cebu City, Cebu**:
- Monday to Friday, 10AM-3PM
- Things to bring: Resume, valid government-issued ID, vaccine card, ballpen, and alcohol
**Additional Information**:
**What we believe**:
*Terms and conditions apply
Schedule:
- Rotational shift
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer service: 1 year (preferred)