888 - General Transaction Processing Specialist

**Qualifications**:
Bachelor's degree **holder**
- Must have at least **7 years of overall experience in BPO Operations**:

- Must have at least **3 years of experience as BPO Operations Team Lead**:

- People Management skills
- Location: Alabang and Quezon City

**Responsibilities**:

- Manages processes based on established performance standards, service & quality levels
- Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
- Manages staff assignments based on business needs/capacity and builds capacity through resource planning and cross-training
- Coaches team members on proper handling of transactions
- Execute existing DR/BCP plans of the team
- Execute/deliver output based on the project plan during migrations
- Identifies staffing requirements and is involved in the hiring process ensuring suitably skilled individuals are hired
- Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor, or Trainer and executes career development plans for direct reports
- Takes ownership in resolving and managing end-customer issues and negotiations
- Manages internal updates/communication within the unit
- Enforces compliance to company policies and effect disciplinary measures on violations
- Initiate and implement process improvements
- Leads projects/tasks that may be assigned from time to time

**Job Types**: Full-time, Permanent

**Benefits**:

- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion

Schedule:

- 8 hour shift
- Night shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- BPO Operations: 7 years (required)
- BPO Operations Team Lead: 3 years (required)