Job Highlights***HMO upon day 1*****Plus 20% night differential*****Plus 21K signing bonus**We're an award-winning global outsourcer providing contact center and back-office services on behalf of our global clients. As a Customer Service Representative - Outbound, your role is vital in keeping our business objectives fully satisfied that will eventually contribute to our organization's growth and success.As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.A SNAPSHOT OF YOUR ROLEWhat your day could be like:- Contact customers to secure and document important vehicle data- Initiate and manage the coordination of scheduled appointments- Outbound calling- Handle customer information in conjunction with data privacy and compliance policies- Utilize online support tools to research data, maintain accurate notes, and track or log key process steps and statuses- Perform workload in accordance with daily deadlines and expectations- Use a customer-focused, needs-based review process to educate customers about their claim.- Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.- Engage in active listening with callers, confirm or clarify information and manage the call according to training.- Accurately enter customer and claim information into system database.- Maintain a strong work ethic with a total commitment to success each and every dayA BIT ABOUT YOU- Has prior experience with telephone-based customer service (preferred)- Passionate about delivering excellent customer service- Has Excellent written and verbal communication skills- Speaks clearly, while being friendly and courteous- Has strong listening skills - attentive to the details, asks clarifying questions and help problem solve- Proficient in computers and has strong typing skills- Experience with CRM software is an advantage- Adaptable and accountable- Remains calm under pressure and can think and react quickly, especially in times of distress for customers- Manages difficult or emotional customers in a calm, polite and professional manner- Responds to constructive feedback in a positive and professional manner- Has the ability to multi-task and prioritize tasks- Thrives in a fast-paced environment- Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet customers' needsWHAT SUCCESS LOOKS LIKE- High customer satisfaction and efficiency rating.- Excellent feedback from customers.- Achievement of KPIs.WHAT WE VALUEWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:- Collaboration: Brilliant jerks can be brilliant elsewhere.- Impact: Do, get it done, create impact.- Passion: Be positive, bring passion and energy.- Transparency: A transparent team can help each with other.Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.**Salary**: Php28,000.00 - Php30,000.00 per monthSchedule:- Night shiftSupplemental pay types:- 13th month salary- Bonus pay**Language**:- English (required)
