Animation, Visual Effects & Post Production
E
Air Traffic Control
Aircraft Maintenance Engineering
Aircraft Operation & Aviation
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Manufacturing Engineering
Mathematics & Statistics
Mechanical Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
Engineering & Mathematics (all other)
Geotechnical Engineering
Biomedical Engineering
F
Food and Beverage Service
Butchery
Baking and Pastry-making
Cookery
Food Hygiene
Food & Hospitality (all other)
Beauty Therapy
Personal Services (all other)
H
Geography
Classics
Criminology
International Development
Peace & Conflict
Refugees & Forced Migration
Archaeology
History
International Studies
Modern Languages
Literature
Translating & Interpreting
Philosophy
Political Science
Public Administration
Theology & Comparative Religion
Humanities (all other)
Social Science (all other)
Liberal Arts
I
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
L
Justice & Law Enforcement
Commercial Law
Constitutional Law
Criminal Law
Family Law
International Law
Tax Law
Legal Studies
M
Audiology
Biomedical Science
Chiropractic & Osteopathy
Exercise & Sports Science
Health Administration
General Practice
Medical Administration
Obstetrics & Gynaecology
Occupational & Environmental Medicine
Ophthalmology
Paediatrics & Child Health
Palliative Medicine
Pathology
Public Health Medicine
Radiation Oncology
Radiology
Surgery
Naturopathy, Acupuncture & Complementary Medicine
Responsible for maintaining various matrices defined by the client Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer's needs Motivating team through effective management, career development & implementation of reporting mechanisms Liaison with other areas of the company affecting technical support. One on One Relationship Management Analysis of reports including process dashboards, team performance reports, initiating appropriate actions plans & initiate trainings Manage attendance & attendance incentive for the team. Managing periodic shift level projects / initiatives & responsible for the administrative aspects of the group / shift Mentor and assist new hiresShould have patience and not be overawed by difficult situations Handle customer complaints and provide resolution for escalated calls Need to have sound customer service skills and soft skills with their prime focus being on customer satisfaction Keep oneself and ensures one's team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Ensure that all company information which includes customer information are kept confidential and secured Requirements Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools Good interpersonal and people management skills with good problem solving approach Expert knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal and external customers College graduate with 4 - 6 years of total experience with minimum 2 years in leadership position Ability to exercise managerial judgment and perform as a mentor Demonstrated customer service skills Performance Bonus Other Allowances Hiring criteria You should have or be completing the following to apply for this opportunity.
Animation, Visual Effects & Post Production
The opportunity is available to applicants in any of the following categories.
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