2021/2022 Technical Service Scientist For North America

2021/2022 Technical Service Scientist for North America (Start ASAP) McKinley West, Taguig (Currently in a work from home setup until further notice)
Opportunity Expired
We are on an exciting mission to make a real difference in science and healthcare.Join us. At QIAGEN, you make a difference every day.
As a Technical Service Scientist, you are responsible to: Provide prompt, professional and accurate advisory support to customers on hematology and immunoassay/immunochemistry products over the phone. Document product complaints with established SOPs. Take ownership of customers, develop relationships, offer advice and support sales. Handle technical queries from customers from initial query through solution and follow-up, ensuring customer satisfaction at the highest level. Develop your own technical knowledge necessary to support customers. QUALIFICATIONS: University degree in Biological Sciences or related field. Medical Technician, Master or PhD is highly desirable. Minimum of 2 years of clinical laboratory experience. Ability to discuss and troubleshoot instrumentation and related applications over the phone. Experience with automation and instrumentation. Excellent verbal (telephone) and written communication skills in English. Demonstrated interpersonal skills with a focus on helping customers and others. Ability to multi-task. Ability to take ownership of complex information and customer interactions, to provide excellent support with a focus on customers, and to work in a changing environment. Ability to work in teams across multiple countries, cultures, and time zones. Hiring criteria You should have or be completing the following to apply for this opportunity.
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