2021/2022 Scientist, Technical Service, Applied Bioinformatics

2021/2022 Scientist, Technical Service, Applied Bioinformatics (Start ASAP) McKinley West, Taguig (Currently in a work from home setup until further notice)
Opportunity Expired
We are on an exciting mission to make a real difference in science and healthcare.Join us. At QIAGEN, you make a difference every day.
As a Technical Service Scientist for Applied Bioinformatics, you are responsible to: Provide excellent support for the QIAGEN Bioinformatics product lines (e.q. CLC Genomics Workbench, IPA, OmicSoft Array Studio and Server, HGMD, Ingenuity Clinical Insight, …) to end-users with molecular biology, clinical, NGS (Next Generation Sequencing) and/or bioinformatics background Become an expert user of our software in order to communicate key concepts to users from various backgrounds Answer support requests related to usage, workflow optimization, content, installation and troubleshooting Gather, record and escalate customer feedback to guarantee high quality and high consistency customer interface Contribute to improving customer-facing touchpoints (help portals, product manuals, videos, tutorials, etc.) Partner with other departments and global teams to resolve customer and/or process issues in a timely manner and follow up to ensure, that the same issues are not reoccurring QUALIFICATIONS: MSc or PhD in Bioinformatics or Molecular Biology or a related field Experience with data analysis of NGS data and/or bioinformatics Interest in bioinformatics data analyses and their biological context Previous work experience in a related field or in a support team is considered a strong plus Critical thinking and problem-solving skills to analyze, define, and solve complex customer concerns Joy in helping people to drive their research Excellent customer service skills, enthusiastic attitude, and solid work ethics Exceptional team player, comfortable working in a highly-skilled group of scientists from diverse backgrounds Comfortable with interfacing users via email, phone, online meetings and in-person Fluent in English, with excellent written and oral communication skills Hiring criteria You should have or be completing the following to apply for this opportunity.
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