1 Year Experience Needed - Call Center Agents - Davao

Job Description:
We are seeking a dynamic Call Center Agent to join our team. The ideal candidate will be responsible for delivering outstanding customer service, managing customer inquiries, and resolving issues promptly. The successful candidate will demonstrate strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

- Handle a high volume of inbound and outbound calls efficiently and courteously.
- Respond to customer queries and provide detailed and accurate information.
- Diagnose and resolve customer issues swiftly and effectively.
- Conduct follow-up communications to ensure complete resolution of customer concerns.
- Keep comprehensive records of customer interactions and update account details as necessary.
- Ensure compliance with company policies and procedures in all customer interactions.
- Offer constructive feedback and ideas for improving customer service processes.
- Engage in ongoing training to maintain up-to-date knowledge of products and services.

Requirements:
- At least High School Graduate
- Good communication skills
- Friendly and patient
- Ability to handle customer inquiries
- Willing to undergo training