Position Description At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Sales at ADP. It's what drives our global growth as a worldwide leader of workforce solutions. With us, you can achieve your best within a sales-centric, performance-oriented environment. We give you the tools to succeed, with continuous opportunities to train and advance. And as you develop the relationships that fuel our growth, you can enjoy the rewards and recognition you deserve. The Worldwide Sales - Sales Support Sales Automation Representative is responsible for day-to-day support processes and systems to meet the needs of the ES sales force. Responsible for delivering world-class first-level sales tool and process support for all ES Sales Automation solutions within the service level agreements. Track and manage support using the case management system. Clearly communicate resolution to the end-user. Act as the primary contact person for users and 2nd level support. Participate in the development and management of knowledge base for all supported applications. • Responsible for delivering world-class first-level sales tool and process support for all ES Sales Automation solutions within the service level agreements. • Track and manage support using the case management system. • Clearly communicate resolution to the end-user. • Act as the primary contact person for users and 2nd level support. • Participate in the development and management of knowledge base for all supported applications. • Performs other duties as assigned. REQUIREMENTS • BA/BS in Computer Science or technical training equivalent or an equivalent in education and experience required. • 2-4 years' experience in support of Sales systems • Understanding of sales processes. Strong communication and analytical skills, with the ability to resolve problems and document/explain the solution to users. COMPETENCIES • Delivering Stellar service and satisfaction to all clients - internal, external, diverse and emerging. • Excellent communication skills - oral and written. s • An analytical and collaborative approach to problem-solving. Collaborating effectively with colleagues and clients to achieve and surpass shared goals. • Acting in ways that help delivers results in a fast-paced and diverse environment. Ability to multi-task and adapt to change quickly. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
