**Job Title:** Web Chat Officer - Work from Home
**Company:** United Laboratories
**Location:** Antipolo, Calabarzon, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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### **Job Description:**
United Laboratories is seeking a dedicated and enthusiastic **Web Chat Officer** to join our dynamic customer service team. This is a part-time position designed for individuals who thrive in a remote work environment and are passionate about delivering exceptional customer service through online chat platforms. As a Web Chat Officer, you will play a crucial role in enhancing our customers' experience by providing them with timely assistance, clear information, and effective solutions to their inquiries.
### **Key Responsibilities:**
- **Customer Engagement:**
Respond promptly and professionally to customer inquiries via live chat, ensuring a positive customer experience with each interaction.
- **Issue Resolution:**
Identify, diagnose, and resolve customer issues efficiently, using available resources and tools to provide accurate information.
- **Product Knowledge:**
Maintain up-to-date knowledge of our products and services to effectively address customer questions and provide recommendations.
- **Documentation:**
Accurately document all customer interactions in our customer relationship management (CRM) system, including feedback and follow-up actions necessary.
- **Collaboration:**
Collaborate with team members and other departments to relay customer feedback and ensure a cohesive approach to problem-solving.
- **Continuous Improvement:**
Participate in team meetings to discuss performance metrics and suggest process improvements that could enhance customer service delivery.
- **Training:**
Assist in training and onboarding new team members by sharing best practices and helpful resources.
### **Requirements:**
- **Education:**
A minimum of a high school diploma or equivalent, with preference given to candidates pursuing higher education in relevant fields (e.g., communications, business administration).
- **Experience:**
At least 1 year of experience in a customer service role, preferably in an online chat or support environment.
- **Technical Skills:**
Proficiency in using online chat software and CRM platforms. Familiarity with basic computer applications (Microsoft Office Suite, Google Workspace) is essential.
- **Personality Traits:**
- **Reliable:** Dependable in attending scheduled shifts and fulfilling responsibilities.
- **Resourceful:** Able to think critically and find solutions independently.
- **Soft Skills:**
- **Attention to Detail:** Meticulous in handling customer inquiries to ensure accurate information is conveyed.
- **Project Management:** Able to manage time effectively and prioritize tasks to meet deadlines in a fast-paced environment.
### **Benefits:**
- **Medical Coverage:** Comprehensive healthcare coverage for eligible employees.
- **Paid Overtime:** Opportunity to earn additional pay for extra hours worked.
- **Company Equipment:** All necessary equipment and tools will be provided for effective remote work.
### **Working Environment:**
At United Laboratories, we embrace diversity and foster an inclusive culture that values and respects all perspectives. We believe that a diverse workforce enhances our creativity and innovation and contributes to our success.
### **Application Process:**
Interested candidates are invited to apply by [Insert Application Method Here]. Please submit your résumé and a cover letter detailing your relevant experience and why you would be an ideal fit for this role.
### **Deadline to Apply:**
October 6, 2024
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**Equal Opportunity Statement:**
United Laboratories is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
