Hi! We're Smartsourcing, looking for a Virtual Receptionist who can work with us full-time and on-site!
Where??? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu As a Virtual Receptionist, you'll be the first point of contact for anyone reaching out to our client via phone or online chat. Your role goes beyond just answering questions – you'll be crafting a welcoming experience for everyone who interacts with the company. Whether it's a customer with inquiries, a partner needing assistance, or a team member seeking information, you'll be the go-to person.
Some of the things we expect you to do are to: Answer incoming calls with a friendly and helpful demeanour. Direct calls to the appropriate team members or departments, ensuring inquiries are handled efficiently. Relay messages accurately and promptly to team members. Maintain a log of interactions and update contact information as needed. Collaborate with the team to improve reception processes and customer experiences. Work on administration tasks as part of Adhoc. We would need you to be or have the following: Prior customer service experience in Australia is a plus. Excellent communication skills, both written and verbal. Comfortable with using virtual communication tools and software such as Zoom Phone, Google Suite, and Microsoft Suite, especially Excel. Be a part of the Smartsourcing crew ??! Smartsourcing was born with the purpose of changing people's lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.
Here's why we think you'd love working at Smartsourcing… At Smartsourcing, we're all about fostering a positive work environment for you. We're always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.
We're proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.
Some of our company perks include: ?? Above-industry salary package ?? Day Shift ?? Fixed weekends off ????? HMO coverage for you and your dependent/s after one (1) month ?? Free lunch every day ? Free coffee every day (latte, americano, or cappuccino) made by our in-house barista ??? Subsidized gym membership at Anytime Fitness And so much more!