Urgently Hiring / Voice Account / Apply Now

We are in search of a committed and dynamic Customer Service Representative for a Voice Account to join our rapidly growing team in Tagbilaran City, Bohol. This is a thrilling chance to contribute to a vibrant and expanding team.MINIMUM REQUIREMENTS:•Must be at least 18 years old•K12 graduate or has completed at least 2 years in college•For High School graduates, a minimum of 6 months BPO experience for an International account or 1 year BPO experience for a local account is a must•Excellent communication skills•Ability to work well in a team environmentKEY RESPONSIBILITIES:•Manage incoming calls from customers•Assess customer's needs and guide the customer accordingly•Maintains acceptable call lengths while remaining friendly, informative and helpful•Maintains productivity and quality standards•Demonstrates appropriate sense of urgency for customer responses•Escalates customer issues appropriately and correctly•Demonstrates timely, accurate and professional customer service•Maintains a positive and professional demeanor and portrays the company in a positive light•Demonstrates knowledge and use of departmental resources, policies and procedures•Utilize client base tools to provide accurate and consistent, responses to customer inquiries•Suggestively sell Client products and/or services.•Follow-up and escalate resolution actions related to unresolved issues•Troubleshoot and resolve email setup issues•Utilize chat services using proprietary software to detect, troubleshoot, and correct issues•Troubleshoot, detect and correct configuration errors•Additional assigned duties and tasks may be required as needed.BENEFITS:•Allowance for working onsite*•Comprehensive HMO coverage for you and your dependents•Non-Taxable Allowance in addition to your basic salary•Attractive Program Incentives based on performance•Group Life Insurance - your well-being is our priority!•30 Service Incentive Leaves (15 days can be converted to cash)For faster processing, we encourage interested applicants to apply onsite: •Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday•3rd Floor Plaza Marcela Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday #ExperienceTheDifferenceWithIBEX *Terms and Conditions Apply