Urgent

Job Description: Provide timely responses to customer service inquiries via product ticket systemWork with customers to identify and replicate errors and defects through a variety of communications means to ensure resolutionCollaborate with team members to provide resolutions to customer inquiriesProvide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposesIdentify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issueTrain new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software Requirements: Bachelor's degree or equivalent in an accounting-related field1-2 years of customer service and technical experienceGeneral accounting knowledgeProven ability to learn and understand office software applicationsComfortable with technology