Transition Manager

RESPONSIBILITIES:

Engage business lines to understand migration requirements
Devise detailed project plans to execute migrations
Coordinate with various teams to ensure deliverables are met
Escalate issues in a timely manner and suggest alternative approaches
Partner with the business to ensure smooth execution of plans
Work consistently to improve and update migration methodologies and toolkits
Ensures Transition projects are / remain fully auditable
Ensures all forecast costs are fully understood at the start of each project and transition budgets are agreed upon with the accounting team
Manages customer relationships, account management and operational controls of related tasks

QUALIFICATIONS:
Excellent communication and interpersonal skills
7-10 years of experience in transitions / project management or equivalent
At least 1-2 years operations experience
Graduate / MBA with project management experience, preferably pertaining to process migration
Working knowledge of Six Sigma
Experience with pre-sales / post-sales support (C-Level interface), Transition Management, and blended (offshore / onshore) delivery operations
Has experience in managing large projects for multiple / different customers
Ability to manage multiple priorities
Team leadership / management skills
Customer relationship management skills
Ability to adhere to deadlines by managing key project milestones and deliverables as part of the project plan
Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines