Trainer (Mobility Services)

Job Description Trains and assess new hires and tenured agents Ensures mastery and knowledge retention of associates through regular uptraining sessions Serves as lead during calibration sessions Works collaboratively with global colleagues in preparing training materials, guides, and assessments for existing and new services and projects Designs, delivers and assess training for batches of various sizes Ensures that training materials and knowledge base (SOPEDIA) are up-to-date with current Mobility Services content of different OEMs Supports the Team Leads with the introduction and management of quality improvement techniques Performs administrative tasks such as reports and timekeeping maintenance during new hire training Carry out other tasks as assigned by the OPMx Qualifications Excellent product knowledge of Mobility Services OEMs and customer service orientation Strong drive to help colleagues improve their knowledge of the product and phone-handling skills Possess a curious nature and a passion for learning and improvement Excellent verbal and written communication skills Presentation skills experience is an advantage but not required Excellent attendance and behaviour Ability to build and promote a positive work culture Highly flexible in terms of schedule and workload No Written Warning corrective action or above Additional Information Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.