Required Skills: ? Strong BFSI experience? Highly self-motivated; able to work well with little or no supervision? Very Creative, Resourceful, Reliant and Committed? Values: Integrity, Professionalism and Teamwork? Excellent written and verbal communication skills? Strong Leadership Skills? Strong Time-Management and Organizing skills? Strong Facilitation and Presentation Skills and has the ability to assess and provide feedback? 1 year Adult Education Experience Required? Can multi-task and can adapt and change to various roles and responsibilities? With College Degree? Flexible schedule. Able to work the night shift.? 1 Year Call center Experience/Outbound and Inbound experience preferred.? 6 months previous customer service experience and strong BFSI experience? Excellent written and verbal communication skills consistent with North American business standards.? Must have availability to work various shifts influenced by current business needs.? Willingness to travel.? Computer proficient. Job Desciption: Facilitates BFSI training for employees on all aspects of client projects (new hire, progression and enhancement training)Develops curriculum to support classroom training and alternative trainingProvides feedback on existing curriculum for training improvementsDevelops non-classroom communication and training materialsAnalyze course materials and learner informationAssure preparation of the instructional siteEstablish and maintain instructor credibilityManage the learning environmentDemonstrate effective communication skillsDemonstrate effective presentation skillsDemonstrate effective questioning skills and techniquesRespond appropriately to learners needs for clarification or feedbackProvide positive reinforcement and motivational incentivesUse instructional methods appropriatelyUse media effectivelyEvaluate learner performanceEvaluate delivery of instructionReport evaluation informationAssesses class and individual agent level performanceDemonstrates patience with all types of learnersCoaches employees one on oneConducts pre and post training surveys where applicableWorks with supervisors to address employee performance gapsParticipates in client interaction (includes effective curriculum feedback and client visits)Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the communityPerforms other related duties and assignments as required and as assigned by supervisor or manager