Are You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It Matter. You manage the in-house operations in the Mondelez International Digital Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.
How you will contribute You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, you will oversee the employee services center's annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.
What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Managing people and relating well with all center colleaguesBeing a team player with demonstrated excellence in communication, interpersonal, and customer service skillsManaging a shared service or BPO delivery center regionally in a global organizationManaging vendor relationshipsProject management with experience managing large-scale projectsData analysis with a focus on accuracy and attention to detailMulti-tasking, problem solving and managing fluctuating workloadsBuilding relationships, motivating, educating, and mentoringTaking initiative
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