Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Bachelor of Computer Science Travel Percentage :
15 - 25% Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team Direct and control all aspects of the Technology Services and Support team including departmental management, strategic and tactical direction planning and staff administration to ensure both service and operational key performance indicators are achieved through effective leadership, motivation and coaching.
What you will be doing
Manages an assigned team of personnel which includes understanding skill types and proficiencies, planning, coaching, recruitment, selection, career and performance development and mentoring.
Handle CTO / infra delivery for clients.
Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
Manages staff to ensure all duties are performed in an accurate and timely manner.
Plans and maintains efficient operations by designing, implementing, and evaluating level one operations process.
Develops, implements, and monitors policies and procedures.
Implements production, productivity, quality, and customer service standards.
Assists to complete audits, determines system improvements, and implements changes and resolves escalations.
Works with project managers, account managers and relationship managers on implementing support enhancements and resolving client escalations.
Develops an overall strategy to meet departmental/business unit goals and objectives.
Negotiates solutions and resolves conflicts that have been escalated from a supervisor or manager.
Assists in the projection of future operational requirements based upon current operations, projected growth, and strategic direction.
Collaborates with other client support managers to drive consistent process and productivity improvements.
Leads the development of client support programs and process improvements that enhance the level of external customer service.
Monitors and reports monthly, and yearly key performance indicators, including capacity management.
Assists in the management of technology tools and reports that support operational requirements and efficiencies for department.
Other related duties assigned as needed.
What you bring
Excellent leadership skills managing technical resources of around 20 and more
Knowledge of mainframe technology, open systems hardware/software, Network and all infrastructure
Needs to be in frontend clients & internal stakeholders from CTO/infra perspective
Has extensive client facing responsibilities and managing implementations
Good decision-making, problem-solving, team-building, organization, negotiation, conflict management and time management skills
Strong coaching and mentoring skills
Knowledge of management reporting, operational procedures and management information systems
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Ability to negotiate effectively and deal with highly complex, confidential and sensitive information
Ability to work closely with executive management to provide essential information, make recommendations and affect change
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Proven leadership & project management skills What we offer you At FIS, we hire the best. In return, you receive exceptional benefits including:
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
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Sourcing Model Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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