Technician

Join Nityo Infotech as a Technician!

Location: SM Cyber West, Quezon City (Hybrid)
Position: Technician 1, Monitoring Service
Salary: ?23,000 - ?28,000 basic

Job Objective:
Be part of our 24/7 team, managing and resolving refrigeration and HVAC alarms while providing top-notch support. You'll also handle customer requests, inbound calls, and work order confirmations.

Main Duties: - Monitor and diagnose refrigeration/HVAC alarms based on Service Level Agreements.- Document alarm details and communicate with external customers via calls or emails.- Perform graph analysis and provide sound troubleshooting decisions.- Address inbound calls, service requests, and work order updates. Qualifications: - Graduate of any 4-year degree program.- At least 6 months to 1 year of relevant experience.- Experience in interactive customer service or offshore service operations is a plus.- Proficient in MS Office (Outlook, Word, PowerPoint, SharePoint, Excel).- Familiarity with tools like Salesforce, VMWare, and Lumity systems is an advantage. Other Work Conditions: - Shifting schedule (may include weekends).- Willingness to work overtime during critical days or peak seasons.- Ability to thrive in a dynamic, high-demand environment.
To apply, kindly send your updated CV to ******** .