Functions: Documentation Creation: Develop, write, and edit technical documentation, including user manuals, developer guides, API documentation, installation guides, and system operations.Content Simplification: Translate complex technical concepts and instructions into clear, concise, and understandable content for a non-technical audience.Collaboration: Work closely with product teams, subject matter experts (SMEs), and engineers to gather necessary information and ensure accuracy in documentation.
Content Management: Maintain and update documentation as new features are developed or changes are made to existing products.
User Research: Conduct interviews with users and developers to better understand the user experience and create more intuitive documentation.Standards and Style Guides: Adhere to and help establish documentation standards and style guides to ensure consistency and quality across all materials.Review and Edit: Review and edit content created by other team members for clarity, grammar, and technical accuracy.
Tools and Software: Use content management systems (CMS), document creation tools, and other relevant software to manage and publish documentation.
Qualifications: Bachelor's graduate2 to 5 years of experience as a Technical Writer or in a similar role, preferably in a technology-driven company. Technical Skills: 2 to 5 years of experience with documentation tools (e.g., MadCap Flare, Adobe FrameMaker, MS Word).2 to 5 years of experience with programming languages, APIs, and software development lifecycle (SDLC).2 to 5 years of experience with content management systems (CMS) and version control systems (e.g., Git).2 to 5 years of experience with Agile methodologies2 to 5 years of experience in a specific domain such as IT Service Management, Distributed Computing, Cloud Computing, Cybersecurity, or Enterprise software, IT Asset Management principlesKnowledge of UX/UI principles
Writing Skills: Excellent written and verbal communication skills with a strong command of the English language.
Attention to Detail: Exceptional attention to detail and ability to organize complex information.
Problem-Solving: Strong analytical and problem-solving skills to identify issues and propose solutions.
Team Player: Ability to work collaboratively in a fast-paced environment while managing multiple projects.
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