Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Similar offers

See more similar offers
Demand Marketing Associate

Job Summary:To work with the digital and content teams for the daily publishing and updating of relevant and engaging content across RX websites and platform...


From Relx - National Capital Region

Published 8 days ago

Manager- Shared Soc Incident Management

**Purpose**We are looking for a dynamic incident manager to join our MICTS (Managed ICT Services) department. In this role, you will oversee leading the inci...


From Trends Group, Inc. - National Capital Region

Published 8 days ago

Call Center Agent - Healthcare Account Quezon City

Your day-to-day in a nutshell:- Answering incoming calls from customers- Resolving customer inquiries/requests- Ensuring customer requests are handled in an ...


From Neksjob Corporation - National Capital Region

Published 8 days ago

Homecare Coordinator

Graduate of Nursing.- Amenable to work in a hospital.- Good written and oral communication.- Patient.- Can work immediately.**Job Type**: Fixed termContract ...


From Asiapro Multi-Purpose Cooperative - National Capital Region

Published 8 days ago

Technical Support Sr. Manager

Technical Support Sr. Manager
Company:

Nityo Infotech Services Philippines Inc.

Place:

Quezon City, National Capital Region

Job Function:

Other

Report this offer

Suggestions:

See more offers of employment in Other

See more job offers in National Capital Region

See more job offers in Quezon City

Details of the offer

Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent.
10+ years of professional experience in supporting/leading enterprise infrastructure or applications in a formal enterprise service desk environment
7+ years supervisory and management experience

7+ years of experience with various Global IT Service Desk technologies/platforms

HP SM, BMC Remedy, ServiceNow; ACD Systems - Cisco, Avaya, Remote Management Tools, SCCM, Altiris, WebEx, etc., Workforce Planning, IEX (NICE)

Experience and track record of transforming a Global IT Service Desk to improve delivery and satisfaction

Excellent knowledge of ITIL frame works for Service Delivery and service support processes; Thorough understanding of ITIL-best practices and trends

Demonstrated ability to manage remote teams, fostering high collaboration between all team members in establishing a single, cohesive culture

HDI certification
ITIL Intermediate- Service Operations, Continual service improvement (CSI) certified7+ years supervisory and management experience in large teams (80+) with multiple locations
Experience with supporting digital services and RPA/AI/ML initiatives
2 Full-Time position(s) available.

Source: Jora
Job Function:

Requirements

Technical Support Sr. Manager
Company:

Nityo Infotech Services Philippines Inc.

Place:

Quezon City, National Capital Region

Job Function:

Other

Report this offer

Built at: 2024-04-20T07:18:34.357Z