Technical Support Specialist

**OPENTEXT - THE INFORMATION COMPANY**As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.**OPENTEXT - THE INFORMATION COMPANY**As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.**The Opportunity**:Provide production monitoring of data, error analysis, as well as serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.**You Are Great At**:- Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalates to appropriate level.- Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.- Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.**What it takes**:- Working experience with Operating Systems (Unix/Linux and Windows).- Working experience with Database (SQL,Oracle).- Working experience with Active Directory.- Electronic Data Interchange (EDI) knowledge preferred- Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy**Additional Notes**:**Global Job Posting Footers**:- Subject to applicable laws and regulations, OpenText's global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.Subject to applicable laws and regulations, OpenText's Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.