Technical Support Representative

• Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.
• Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
• If customer tech problems cannot be handled over the phone, technical support representatives will schedule a repair crew to fix problems on-site.
• Keep logs of all calls answered and addressed, including dates and times.
• Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.