Technical And Quality Eng. For Highend Appliances/30K/Quezon City

Technical Support ManagementAudit work orders to ensure the right service interventions are being executed by service centers. Quality ManagementMonitor and report on quality metrics, and initiate corrective actions when deviation occurs.Ensure end-to-end resolution for escalation on quality. Technical Training and DevelopmentDesign, implement, and deliver training programs for service center technicians to update/troubleshoot, service, and repair skills.Monitor the technical readiness of the service team, especially for new products and strategic product releases. Technical Knowledge ManagementLocalize, control, cascade, and ensure maximum utilization of technical content for end-users, service personnel, and service center
technicians.
• Key indices: First Time Fix Service, Repeated Repair in 3 months. Product Defect Ratio, etc.

Qualifications: Graduate of Mechanical EngineeringAt least 3 years of experience in consumer electronicsExtensive technical knowledge on product for brown linesStrong communication skills, able to assimilate across different culturesAbove average skill in data handling and analysis